Front Desk / Lewiston
Summary
| Title: | Front Desk / Lewiston |
|---|---|
| ID: | 37 |
| Department: | Medical |
| Location: | Lewiston, ID |
Description
Title Front Office ReceptionistDepartment Admin
Supervisor Clinic Administrator
Subordinates 0
FLSA Status Non-exempt
Purpose of Job
Improve the overall health of the communities we serve by performing reception, scheduling, telephone and general clerical support duties as follows:
Essential Duties and Responsibilities
· Immediately greets patients upon arrival; verifies appointment time, insurance and personal information in computer.
· Collects insurance co-pay, if applicable; copies insurance card, medical coupon, etc.
· Reconciles daily receipts/petty cash within established guidelines as directed.
· Takes patient demographics over the phone & enters into electronic medical records system (EMR); updates demographics as specified. Print off demographic /consent form and fee slip at time of appointment for pick up by medical assistant. Requests charts from ER, outside clinics and/or laboratories on applicable patients before patient arrives for appointment.
· Assists new patients with appropriate paperwork.
· Ensures accuracy and completion of fee slips/intake forms before forwarding to billing for processing. Closes batches daily.
· Professionally answers telephone calls within established guidelines; takes messages and/or refers callers to appropriate individuals.
· Appropriately screens telephone calls for scheduling of emergency/walk-in patients, utilizing medical assistants and/or registered nurses as necessary.
· Schedules appointments for patients within established clinic guidelines. Schedules translators as needed.
· Makes photocopies of schedules, correspondence, or other materials as directed.
· Treats patients with highest respect in all functions of job and maintains patient confidentiality.
· Monitor patient waiting rooms for cleanliness and security.
· Performs other duties as assigned or as needed.
Qualifications
Experience: Customer service and multi-line telephone experience strongly preferred.
Education: HS diploma or equivalent required. Prefers applicable additional schooling and/or formal training.
Other Skills: Intermediate skill on Word. Ability to learn new software and other office tools. Ability to spell accurately. Able to clearly communicate information to patients and gather information from patients. Must have basic math skills to calculate patient payments.
Physical Demands
Front Office staff are required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
I have read and understand the above job description.
Employee Signature: _________________________________ Date: ______________
